Refund and Return Policy Effective Date: 10 December 2024 At Behaul, we are committed to providing high-quality products and a satisfying shopping experience. Please read our refund and return policy carefully to understand our process and conditions. 1. Return Eligibility We accept returns or replacements only under the following conditions: The return request is made within 7 days of the parcel’s tracking delivery date. The product is defective, damaged, or incorrect upon receipt. No Exchanges We do not offer exchanges for any items. This policy ensures that all customers receive brand-new, unused products and helps us maintain quality and hygiene standards. Non-Returnable Items For hygiene and quality assurance purposes, we are unable to accept returns for items that: Are in perfect condition and match the description provided at the time of purchase. Show signs of use, wear, or alterations not due to our error. Include gift cards or promotional items. This policy ensures the integrity of our products and protects all customers from receiving previously returned items. 2. Defective or Damaged Products If your product is defective, damaged, or incorrect, you may choose: Replacement: We will ship a new item to you at no additional cost. You are not required to return the defective item. Refund: A full refund to your original payment method. Refunds will only be processed after we receive and inspect the returned item. Shipping Fees We reserve the right to charge shipping fees for returns or replacements, depending on the circumstances. Why Replacement is Recommended: As our fulfillment center is located in Malaysia, choosing a replacement ensures a faster and more cost-effective resolution. 3. How to Report an Issue To report an issue, follow these steps: Contact Us: Email sg.behaul@gmail.com within 7 days of the parcel’s delivery date. Provide Proof: Attach clear and detailed photos showing: The product issue (e.g., damage, defect, or incorrect item). The original packaging, including the shipping label. Await Approval: Our team will review your case and determine the appropriate resolution. Important: We reserve the right to make the final decision regarding refunds, replacements, and associated shipping fees based on the evidence provided. 4. Refunds Once your return is received and inspected: Approved Refunds: A full refund will be processed to your original payment method within a specified timeframe. Rejected Refunds: We will provide an explanation if your return does not meet our eligibility criteria. 5. Our Rights We reserve the right to: Deny refund or replacement requests if sufficient proof is not provided. Charge shipping fees for return or replacement cases based on individual circumstances. Determine the final outcome of all claims. Contact Us For further assistance or questions about this policy, please contact us at: Email: sg.behaul@gmail.com